Friday morning, I'm waiting around for RCN to come and set up the internet. I woke up early, I ate, I caught up on the Hills(for my girl Heidi)/The City (for my girl Whitney & Olivia) . At 10:57a.m. Le-mur sends this text, "Where are you? RCN said they were there and now they are gone. We are going to have to make another appointment."
I texted him back in less than 30 seconds and said, "Le-mur, I'm here. Call them immediately please, I didn't hear the doorbell ring. Please let them know I'm here."
"I can't talk on the phone now."
"Give me the technician's number. I will call"
"No. I will call when I go on break.... but they probably won't be able to make it back out."
Giving him the benefit of a doubt, and the fact that I had nothing to do for the next 3 hours, I decided to reach out and call RCN myself. I used my handy dandy LG COOKIE to look up the 800 number. I finally was directed to the Chicago branch and inquired about services that should have been set up at my apartment. They said, "Sir, we never had a work order for your apartment." " Are you sure?" "Yes, but if you'd like to get set up soon, I'd be happy to do that for you." "No thank you... are you sure it wasn't placed on a different floor or something." "no, there isn't anyone being serviced at your residence today." "Okay thanks."
I sat confused for about 4 minutes... just sat... confused... Did I just move in with a crazy person? Why would someone go through the trouble of lying about getting the internet set up? I decided that instead of letting my mind race, I was going to immediately confront him and we would get it resolved fairly quickly.
I hit him up with this text, "Lemur, I just called RCN and they said that they never had a work order put in for today. What is your response to that?" I sat there anxious for about 4 minutes.
... ... ... ... ... ... **ring** DangIt! Tweet alerts! ... Facebook updates... ... **ring** ... receiving message... ... ..."My response is I don't know why they would say that? I called and they said they would be here from 11-2."
"Okay... I'll try to call them again and get this cleared up. "
" I told you that I would call on my break"
I decided to call again, and speak to RCN, and as I was on the phone with the representative Lemur called me. I let it go to voicemail and I finished up my conversation. She informed me that there WAS a work order put in for earlier in the month, and that was canceled by Lemur. She also let me know that I could sign up that day and Save $15 on an amazing internet package. I obviously was NOT interested.
I then listened to Lemur's voicemail and he had the NERVE to say, "Hey Lateef, for the sake of argument I called RCN and you're full of crap. They said that 1) they did have a work order and YOU didn't answer the door and 2) you don't have access to that information. Not really sure why you're doing this, but we can work this out."
WTF. I called him back and it immediately went to his voicemail. I said, "Lemur, I hope I'm not offending you by calling RCN myself, but I took off work to get this internet set up. They dont have any record of a work order being placed for today. I do have access to this information because I'm inquiring about services to be set up, and I have your address, and contact information. I'm not asking how these services are used, Please call me back."
I called RCN again, and I will admit that I was going OFF on this woman. And she was like, "Sir! Point blank, your roommate lied to you! We keep records of every work order that was placed and it's not there! Furthermore, we wouldn't have even come out even IF he did place and order because HIS account is PAST DUE."
I called RCN again, and I will admit that I was going OFF on this woman. And she was like, "Sir! Point blank, your roommate lied to you! We keep records of every work order that was placed and it's not there! Furthermore, we wouldn't have even come out even IF he did place and order because HIS account is PAST DUE."
I was silent for about 15 seconds. "Wait... This dude is going through all this to cover up that his account is past due. " "Yes, but if you would like to make a partial payment of $39, we can go ahead and get you set up tomorrow as early as 8 a.m. " "No Thank You, you have been fantastic, sorry about before."
I was LIVID. I didn't know what to do besides be upset, I had spent the majority of 11a-2pm on the phone with either RCN or texting Lemur over something so simple. I decided I wan't dedicating anymore time to this mess, so I just sent him a text message to acknowledge his triflinity and I was going to leave it at that.
"Your account has BEEN past due, they wouldn't have come out even IF you HAD called. They wanted me to make a partial payment. I'm confused as to why you would go so far to lie and have me take off of work. I don't want to discuss this anymore, I've already wasted 3 hours of my life."
"Lateef... you don't have access to that information so I don't know why you are continuing to lie. It really doesn't make sense. Also, we DO need to discuss this because I don't want you to think I'm a liar. We can talk about this when I get home."
"Good bye Lemur, and good day."
...wow. First of all, his name is Lemur. I don't trust anyone named after a jungle animal.
ReplyDeleteAnyways, what he did was reprehensible. All over a low payment of $39.
His name isnt Lemur, i just said that for the sake of not putting him on blast on this blog...
ReplyDeletehahaha! this dude is ridiculous.
ReplyDelete